FAQ
Rams Auctions FAQ
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Everyone is invited to browse or search through our auction categories and listing for items on Rams Auctions. If you see something you would like to bid on, you must first register. Don’t worry, registration is free and easy.
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By registering with Rams Auctions, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you regarding your Rams Auctions purchases.
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It takes just a few minutes to register. To complete the registration process, you will need to provide information such as your username, full name, address, and email address.
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Registration is free and no credit cards are necessary! Once you have submitted your registration, you will receive a confirmation email message from Rams Auctions and you will have instant access to Rams Auctions products. After registration, you are not obligated to buy anything on Rams Auctions. However, if you do see something you like to bid on, you can do so quickly as a registered user.
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If you have registered before but do not remember your username and/or password, you can have it sent to you via email by entering the email address associated with the account by clicking Login > Forgot Password?
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Yes – You can update your account information at any time. Rams Auctions members are expected to maintain valid accounts by keeping their contact information up-to-date. Please review your contact information within My Account > Update User Info.
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You can use Rams Auctions Watch List feature to keep track of items you’re not ready to bid on but want to monitor closely so you can bid on them when you’re ready. On each auction listing page, there is a link titled ‘Add to Watch List’. Click on that link to add an item of interest to your list.
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Rams Auctions is fully committed to protecting your right to privacy within our online auction community. The release of any members’ personal information for reasons other than those specifically connected with Rams Auctions is prohibited.
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To ensure fair bidding, a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid. By providing your valid credit card information, you authorize Rams Auctions to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.
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Your maximum bid amount is the highest price you are willing to pay for an item. You should determine beforehand the most you are willing to pay for an item and then enter a single bid at that amount in the Bid field. An early bid supported by a high maximum bid amount can make you a winner!
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Yes – if your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item).
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Yes, but your confirmed bid can only be retracted under special circumstances should you choose to submit a formal request by contacting Rams Auctions directly.
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You can monitor all your bidding activity from within My Account > Bid Status.
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We will send you an email when your bid is no longer winning. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit Rams Auctions to check your bid status.
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In a Reserve Price Auction, Rams Auctions has the option of setting a reserve price, which is a price below which the listing will not sell. The reserve price is higher than the opening value. A reserve price allows the auction to start with an opening value below the reserve price to initiate bidder interest and determine the fair market value of an item. If the auction has a reserve price, you will see either a 'Reserve price NOT met' or 'Reserve price met' message on the listing page depending on whether the current bid is below, or at or above, this price.
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This is because a bidder has placed a Proxy Bid, which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to pay in order to win this auction. You can place a proxy bid of your own in order to try to outbid the current proxy bid, or you may choose to continue bidding in the increments indicated until your bid is accepted.
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Here are two reasons why a bid may be considered invalid: 1) You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers and decimal points, i.e. 45.00 Do not enter any commas (,) into the Bid Amount field. 2) Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.
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Yes, all you need to do is simply log-in (or register) with your Rams Auctions account to view Buy Now items you have added to your cart.
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Yes, Rams Auctions items can be purchased in two formats on the Rams Auctions website – Placing a bid on the online Auction format and Buy Now (direct purchase) checkout format.
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Yes, this feature allows you to add multiple Buy Now items to your shopping cart.
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If you purchase more than one Buy Now item from the same team or vendor, your Buy Now items will be combined in one checkout and shipping will be combined as well. Total shipping costs will be recalculated for multiple items if made eligible by the specific seller.
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You will receive an order confirmation email that includes all of your order details and you will then also receive a shipping notification email once your order has shipped.
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You will receive an order confirmation email that includes all of your order details and you will then also receive a shipping notification email once your order has shipped.
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You can locate an auction you have bid on from within the Manage My Bids>View My Bid Status section of My Account section of the Rams Auctions website, or by entering the listing's listing number, if known from the Search page.
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We will notify you by email if you win; although you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account.
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If you are the winning bidder when an auction closes, Rams Auctions will send you email notification telling you that you have won the item(s). You are responsible for returning to the Rams Auctions website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from the Manage My Bids>View My Bid Status in the My Account section of the auction website. As a winning bidder, the primary payment card you have on file will be automatically charged the amount of your winning Bid plus any shipping, handling, and applicable taxes.
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Please send an email to Rams Auctions with the item listing number and any additional information you have regarding the order and request the shipping status. Below are some common reasons for auction items not being delivered or shipped on time: Invalid Credit Card. Please verify your credit card information by visiting your Auction Account. If your card number is no longer valid or the expiration date has passed please login to your Rams Auctions account and re-enter your credit card information by following the instructions below: Select "My Account" on the Rams Auctions home page Scroll down and select "Payments" Select "Checkout" and re-enter your credit card/billing information Confirm Payment Please Note: In order to successfully checkout for your auction items, the billing address for your credit card must match the billing address entered for your Rams Auctions account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid. We cannot guarantee item availability if your card failed to clear after the auction close date.
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Yes, for certain listings, personalization is available. Listings with this feature will require text to be entered during the checkout flow. Rams Auctions does not support any explicit language and as a result has the right to cancel your order.
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No, currently Rams Auctions is not setup to accept PayPal for auction purchases. You still will need a credit card on file to place a bid.
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Yes, PayPal is accepted for all Buy Now storefront purchases. When PayPal option is selected, users will be redirected to PayPal site and asked to approve the purchase. Once approved, you will be sent back to the order confirmation page to submit your order.
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During checkout you will have the option to add PayPal as the method of payment instead of a credit card.
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Text Bidding allows users to place a bid on an auction via Text on their phone rather than directly on the site.
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Standard text messaging rates apply. Please note however that the phone number being used is a United States of America phone number.
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Please go to your account section on Rams Auctions where you will see the Text Bidding section. Select "Update" and follow the flow on the site in order to complete registration. Please remember a credit card and approval of the terms and conditions is required for you to bid via text message.
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Just like any auction on the Rams Auctions site you will be automatically charged the winning amount and sent a text message with your confirmation details.
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Beside the listings that are available for Text Bidding on a listing page there will be a field titled "Text Reference Number" and the corresponding text bidding code. The same code will also be available on the product page.
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Please see our Contact Us page. If you have registered please be sure to provide the e-mail address associated with your Rams Auctions account and a listing number if you are inquiring about a specific auction.